Computer Systems For Tomorrow

1.  Basic training and maintenance services include but are not limited to:

A.  Application software and basic computer systems training. All classes are a mixture of lecture balanced with hands on applications. In addition to the classes outlined below. We can offer a wide range of introductory and advanced classes in most application software and networking systems.

B.  Troubleshooting, routine maintenance, servicing, and repair of computer systems, networks, and printers. We are an authorized Lexmark sales and service representative.

2.  Application Software Training:    Textbooks can be provided to you at cost. The classes listed below can be scheduled at your convenience. Classes will be conducted on your site using your systems and software.

A.  Introductory Classes focus on starting the software, creating, editing, printing, and saving files, using Microsoft Wizards, and disk management. Emphasis is placed on hands-on applications using the software.

1)   Basic Software Applications: Including Word, Excel, PowerPoint, and Access.

2)  Advanced Software Applications:  Expand on the skills learned in the basic application classes.

B.  Computer Systems Training:

1)  Basic Computer Troubleshooting: (6-hour Class):  A basic class in computer troubleshooting and repair. Topics include an overview of computer systems and identification of parts, troubleshooting methods and basic user level repairs and/or upgrades.

3.  System Maintenance:

A.  On-Site System Maintenance:  Computer Systems For Tomorrow will provide complete on-site maintenance of all your computer systems, printers, and networks. This will include routine maintenance, troubleshooting, and repair/replacement of defective parts and equipment.

B.  Off-Site System Maintenance:  In addition to on-site maintenance, computer systems or printers that need extensive repair or to be rebuilt will be transported to our facility in Camanche for repair (parts cost is not excluded).

C.  Unlimited Telephone Support:  Computer Systems For Tomorrow will provide unlimited telephone support for all of you facilities. Questions on basic troubleshooting, software or hardware installation and upgrades will be provided at no additional cost.

4.  Pricing:

A.  Computer Systems For Tomorrow can provide these services at an hourly, monthly, or annual rate.

1)  The normal charge for on-site training, repair, or maintenance is $35.00 per hour or portion of an hour.

2)  At the end of each month Computer Systems For Tomorrow will provide a detailed report of hours worked, repair parts used, and training conducted during the month.

3)  The hourly, monthly, or annual fee does not include repair or upgrade parts or software. However, our customers receive the lowest price possible on all parts and software provided by Computer Systems For Tomorrow. An annual contract does not, however, limit you to purchasing only from Computer Systems For Tomorrow. You may purchase your hardware and software from any vendor and we will provide your technical support. However, if you have systems that are currently under a manufacturer’s warranty, that vendor should provide the warranty service for the equipment. We will work with you and your vendor to provide this service if you request.

4)  Computer Systems For Tomorrow will invoice you once a month for any repair parts used, additional hours, in excess of the maximum contract hours, or software purchased for your facilities. These invoices for parts, labor, and software are billed NET 15.

5.  Computer Systems For Tomorrow Guarantee:  Computer Systems For Tomorrow offers an unconditional guarantee for all work or services provided.

A.  Compete systems, parts or services must work to your satisfaction or they will be replaced or refunded NO QUESTIONS ASKED.

B.  If after your first training session you feel the training was not conducted to your specifications there is NO CHARGE.

C.  Manufacturer’s warranty applies to all parts or complete systems.

Computer Systems For Tomorrow is looking forward to a long and lasting partnership with you. Please feel free to e-mail Glenn Williams if you have any questions about our services offered